TERMS AND CONDITIONS

Please read before booking an appointment

• Cancellation Policy We require 24 hours of cancellation of appointments. This will allow us time to offer your appointment time to other clients who may be waiting. If less than 24 hours you will be charged 50% of your appointment fee

• No Show This will result in the fulll charge of missed appointment time if you fail to turn up.

• Dropping off and Picking up If you are likely to be late, please phone us to let us know. We work to a tight schedule and may not be able to accommodate you if you are more than 15 minutes late. This may also result in a charge for missed appointment. Please be prompt with picking up your pet.

• Health We ask that you inform us of any health or welfare issues relevant to your pet. The comfort of your dog is our priority.
  We reserve the right to cancel or stop the groom if there are any concerns regarding your pets health.

• If your pet has any sickness or diarrhoea please allow at least 48 hours before being groomed.

• If your pet has been diagnosed with kennel cough we cannot rebook for 14 days from the last cough.

• We cannot accept any bitch that is in season. This is not only for her comfort, but also we may have male dogs in the salon. 

• Puppy Grooms We offer puppy introductions. This is a gentle introduction to the grooming process for your pup.
  We can take puppies 2 weeks after their final vaccinations.

• Toileting Please make sure dog has had the opportunity to relieve itself before your appointment

• Aggressive/Nervous Dogs We accept nervous or aggressive dogs, but please let us know of any issues prior to grooming.
  We will try to arrange quiet times for these dogs. We may not be able to be complete the groom if the dog becomes stressed,
  you may still be charged the full groom price. We are able to offer training to help your dog, this can be a slow process and results
  may take time to achieve.

• Older Dogs Comfort grooms are important for older dogs. Please note that we will groom these dogs as quickly and as comfortably as possible. It may not be possible to finish the groom to the standard previously achieved. We reserve the right to stop the groom if we feel that the dog is uncomfortable.

• Two person groom Large dogs, nervous or older dogs may require two groomers for their safety and ours.
  This will incur an extra charge.

• Matted Dogs Our policy is to clip matted dogs. This is for their comfort and wellbeing. We must abide by the Animal Welfare Act 2006 and we have a duty to ensure your dogs groom is as pain and stress free as possible. Clipping a dog may expose pre existing skin conditions, due to having to clip close to the skin it may also cause shaving irritation. This is unavoidable.​

• Anal Glands/Ear Plucking Due to advice from RCVS we are no longer recommended to empty anal glands or pluck hairs from within the ear canal.

COVID 19

Due to the Coronavirus pandemic we have had to make certain adjustments.
Please wear a mask (unless medically exempt) when entering the salon.
There is hand sanitiser at the door.
We will give you a slip lead to put on your dog, Please take your collar/harness and lead home with you.
We will call you 20 minutes before your dog is ready to pick up.
Only one person in the salon at a time for picking up/collecting dogs.